Shipping Policy
Shipping Policy
Order Processing Time
Orders are typically prepared and dispatched within 5 business days after the purchase has been completed.
Once the shipment has been sent, the estimated delivery time generally ranges between 10โ20 business days, depending on the shipping carrier, destination, and local logistics conditions.
Please note that international shipments may occasionally experience delays due to customs inspections, transportation disruptions, or other factors beyond our control.
Order Tracking
After your order has been shipped, a shipping confirmation email containing your tracking number will be sent.
You can use the provided tracking number on international parcel tracking platforms to monitor the progress of your delivery.
Shipping Costs
A flat shipping fee of $2.99 USD is applied to all eligible orders worldwide.
Shipping rates may vary in special circumstances depending on location or logistics requirements.
Shipping Destinations
Orders can be delivered to most countries and regions worldwide.
If shipping services are unavailable in your location, you will be notified promptly so that adjustments or a refund can be arranged if necessary.
For questions regarding available shipping destinations, please contact customer support.
Email
info@dittoditto.net
Address Changes
If you need to modify the shipping address after placing an order, requests must be submitted before 11:00 PM (PDT, GMT-7) on the same day the order was placed.
After this time, the order may already be processed for shipping and changes may no longer be possible.
To request an address update, please contact support.
Email
info@dittoditto.net
Shipping to a Different Billing Address
Yes. Orders can be shipped to an address that is different from the billing address associated with your payment method.
Please ensure the delivery information provided during checkout is accurate and complete.
Shipping Methods
Orders are processed and shipped during regular business days, excluding weekends and public holidays.
Purchases made on Saturdays or Sundays will typically begin processing on the following business day.
Products are dispatched from Hong Kong fulfillment facilities or international partner logistics centers, depending on inventory availability, in order to provide efficient delivery to customers worldwide.
Contact Information
If you have any questions regarding shipping or delivery, customer support can be contacted through the following channels:
Email
info@dittoditto.net
WhatsApp / Phone
+852 3678 9882
Registered Address
16A Yan's Tower
27 Wong Chuk Hang Road
Aberdeen, Hong Kong